Technical IssuesbothUpdated Apr 11, 2026
Failed Payment Troubleshooting
What to check when checkout fails, callback does not return, or status looks stuck.
Overview
Payment failures are usually gateway-level interruptions, browser interruptions during callback, or duplicate attempts before verification settles.
Step-by-Step
- Confirm network and avoid closing callback/redirect tab early.
- Check whether order status changed before retrying payment.
- Retry once with a clean browser session if needed.
- Contact support with order ID, gateway timestamp, and screenshot.
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