Payments & FeesbothUpdated Apr 11, 2026
Refund Request Process
When refunds are available and what evidence speeds up resolution.
Overview
Refund requests are reviewed against timeline evidence, fulfillment status, and trust policies. Clear evidence reduces back-and-forth.
Step-by-Step
- Open the affected order and submit refund request from the order actions area.
- Provide concise reason and attach relevant timeline evidence.
- Monitor order updates for moderation/support response.
Important Notes
- Abusive refund patterns may trigger trust review.
- Always include relevant timeline timestamps (cancellation, vendor status updates, check-in) when requesting a refund.
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