Bookings & OrdersbothUpdated Apr 11, 2026
Track Order Status and Timeline Updates
Understand each order state and where to confirm latest vendor/customer actions.
Overview
Order status moves as actions are completed by customer, vendor, and payment callbacks. The order timeline is the source of truth for support review.
Step-by-Step
- Open Orders and select the relevant order.
- Check item-level updates and appointment status.
- Confirm if payment verification succeeded.
- If something is inconsistent, capture order ID and timestamp before contacting support.
Important Notes
- Cancellations require a reason and are logged with a timestamp for both sides to review.
- If a vendor marks a booking as unable to fulfill, that action is auditable and may trigger admin review.
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