Help Center

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Customer and vendor help are separated so booking guidance, vendor operations, and policy articles stay clear, including the 24-hour booking confirmation window.

User Help Center

Booking, payments, invitations, chat, safety, and customer account guidance, including booking confirmation timing.

Open User Help

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17 articles

Getting Started

Account basics, first-time setup, and where to begin planning.

Create Your First Marry Jour Account

Invitation Builder

Create, customize, and publish premium invitation pages.

Customize Template Sections and Styles Publish an Invitation Site How to Set Up Your RSVP Invitation

Bookings & Orders

How orders, 24-hour booking confirmation windows, appointment updates, and booking timelines work.

24-hour confirmation window

Book a Vendor Service Track Order Status and Timeline Updates

Payments & Fees

Payment methods, verification statuses, charges, and refunds.

Secure Booking Fee for Customers Understand Payment Methods and Verification Booking Cancellation Request View all articles

RSVP & Guest Management

Collect RSVPs, track attendance, and manage guest responses.

Manage RSVP Responses After Publishing

Vendor Help

Storefront setup, listings, verification, and vendor operations.

24-hour confirmation windowBooking policy rules

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Account & Profile

Profile updates, security actions, onboarding, and access issues.

Update Account and Contact Details

Trust, Safety & Policies

Marketplace standards, moderation, reviews, and dispute expectations.

Trust and Review Moderation

Technical Issues

Troubleshooting publish errors, payment callbacks, and app glitches.

Failed Payment Troubleshooting Fix Login and Session Expired Issues Fix Invitation Preview and Render Issues