Bookings & OrdersUserUpdated Apr 11, 2026
Track Order Status and Timeline Updates
Understand each order state, including the 24-hour confirmation window and auto-cancellation timing.
Overview
Order status moves as actions are completed by customer, vendor, and payment callbacks. The order timeline is the source of truth for support review.
Details
- Open Orders and select the relevant order.
- Check item-level updates and appointment status.
- Confirm if payment verification succeeded.
- If something is inconsistent, capture order ID and timestamp before contacting support.
Important Notes
- Cancellations require a reason and are logged with a timestamp for both sides to review.
- If a vendor marks a booking as unable to fulfill, that action is auditable and may trigger admin review.
- Pending bookings can auto-cancel if vendor confirmation is not completed within 24 hours.
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