User Help Center

Create Your First Marry Jour Account

Set up your account correctly so bookings, invitations, and notifications work from day one.

Customize Template Sections and Styles

Control colors, typography, ornaments, section order, and visibility without rebuilding content.

How to Set Up Your RSVP Invitation

Publish an invitation page, share links, and collect attendance smoothly.

Publish an Invitation Site

Build, preview, and publish a shareable RSVP invitation link with reliable guest tracking.

Book a Vendor Service

From shortlist to checkout: how to complete vendor bookings and what happens during the 24-hour confirmation window.

Track Order Status and Timeline Updates

Understand each order state, including the 24-hour confirmation window and auto-cancellation timing.

Booking Cancellation Request

How cancellation requests work, when they are allowed, and how package amount vs Secure Booking Fee is treated.

Refund and Dispute Review

How refund requests move through admin review, what each status means, and how disputes stay auditable.

Secure Booking Fee for Customers

What customers pay at checkout and how the capped Secure Booking Fee is calculated per vendor.

Understand Payment Methods and Verification

Manage RSVP Responses After Publishing

Track guest attendance, export responses, and keep your guest list aligned.

Update Account and Contact Details

Keep email, phone, and profile identity details accurate across app workflows.

Trust and Review Moderation

How moderation protects marketplace trust for listings, reviews, and disputes.

Failed Payment Troubleshooting

What to check when checkout fails, callback does not return, or status looks stuck.

Fix Invitation Preview and Render Issues

Troubleshoot blank sections, media glitches, or mismatched preview after publish.

Fix Login and Session Expired Issues

Practical steps when auth flows fail, sessions expire, or actions return unauthorized.